PRIVACY POLICY

At Elevate Beyond, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect personal information that you provide to us directly and through automated means when you use our website, services, and platforms. The types of information we collect include:

Personal Information You Provide:

  • Name

  • Email address

  • Phone number

  • Billing information (such as credit card details)

  • Payment history

  • Feedback, comments, and inquiries

Information Collected Automatically:

  • IP address

  • Browser type and version

  • Device information

  • Location data (if enabled)

  • Pages visited and actions taken on the website

  • Cookies and tracking technologies (for detailed information, see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Our Services:

    • Process transactions and fulfil your requests (such as class bookings, subscriptions, purchases, etc.)

    • Improve the performance, functionality, and user experience of our website and services

    • Customise your experience based on your preferences

  • Communication:

    • Respond to inquiries, requests, and customer support queries

    • Send important service-related updates (such as changes to your subscription, classes, or events)

    • Send promotional communications, newsletters, and marketing offers (if you have consented to receive them)

  • Analytics and Research:

    • Analyse usage patterns and trends to improve our services and understand how users interact with our website

    • Conduct research and surveys to improve customer satisfaction

  • Legal Compliance:

    • Comply with applicable legal obligations, regulations, or lawful requests

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and analytics tools) to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.

By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings or by using opt-out tools, but please note that disabling cookies may affect your experience on our site.

For more details on how we use cookies, please refer to our [Cookie Policy].

4. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technologies, secure servers, and other security measures to safeguard your data.

However, no system or internet transmission is completely secure, and we cannot guarantee the security of your information. You are also responsible for protecting your account information and ensuring that your login credentials are kept confidential.

5. Sharing Your Information

We may share your personal information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors, payment processors, and service providers who help us deliver our services, such as processing payments or sending emails. These third parties are authorized to use your information only as necessary to provide their services.

  • For Legal and Safety Reasons: We may disclose your information if required by law, regulation, or legal process, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent harm.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or successor entity. We will notify you in advance of any such transfer.

  • With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections or updates if it is inaccurate.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as when we need to retain it for legal or contractual purposes).

  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can opt-out by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [support@elevatebeyond.com].

  • Cookie Preferences: You can manage your cookie preferences through your browser settings or by using tools provided by us to opt out of certain types of tracking.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

If you are located outside of the United Kingdom, please note that your personal information may be transferred to and processed in the United Kingdom or other countries where Elevate Beyond or its service providers operate. By using our services, you consent to the transfer of your personal information to these locations.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:


support@elevatebeyond.com


By using our website or services, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy.

LAST UPDATED: 12/12/2024